Privacy policy

Welcome to Velnexcart. Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit or make a purchase from our website.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect the following types of information:

Personal Information

When you place an order or contact us, we may collect:

  • Full name
  • Email address
  • Phone number
  • Shipping and billing address
  • Payment details (processed securely through third-party payment providers)

Non-Personal Information

We may also collect:

  • Browser type
  • Device information
  • IP address
  • Website usage data
  • Cookies and analytics data

How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Provide customer support
  • Send order updates and confirmations
  • Improve our website and services
  • Prevent fraudulent transactions
  • Comply with legal obligations

We do not sell or rent your personal information to third parties.

Payment Security

All payments are processed through secure and trusted payment gateways. We do not store your complete debit/credit card details on our servers.

Cookies and Tracking Technologies

Velnexcart may use cookies and similar technologies to improve your browsing experience and analyze website traffic.

Cookies help us:

  • Remember user preferences
  • Improve website functionality
  • Understand customer behavior and trends

You can disable cookies through your browser settings if you prefer.

Sharing of Information

We may share your information with trusted third-party service providers only when necessary to:

  • Process payments
  • Deliver orders
  • Provide website analytics
  • Support business operations

These third parties are required to keep your information secure and confidential.

Data Retention

We retain your information only for as long as necessary to:

  • Complete transactions
  • Meet legal and accounting requirements
  • Resolve disputes
  • Enforce our policies

Your Rights

You may have the right to:

  • Access your personal data
  • Request correction of inaccurate information
  • Request deletion of your information
  • Withdraw consent for marketing communications

To make such requests, contact us at thakerprateek@gmail.com.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.

Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes will be posted on this page with the updated effective date.