Shipping policy
At Velnexcart, we are committed to delivering your orders safely and efficiently across India. This Shipping Policy outlines our shipping process, delivery timelines, and related information.
Order Processing
- Orders are typically processed within 1–3 business days after payment confirmation.
- Orders are not processed or shipped on Sundays or public holidays.
- During high-demand periods, processing times may be slightly delayed.
Once your order is shipped, you will receive a confirmation email or message with tracking details, if available.
Shipping Time
Estimated delivery timelines:
- Metro Cities: 3–7 business days
- Other Locations: 5–10 business days
Delivery times may vary depending on:
- Delivery location
- Courier partner availability
- Weather conditions
- Public holidays or unforeseen circumstances
Shipping Charges
- Shipping charges, if applicable, will be displayed during checkout.
- Free shipping promotions may be offered on selected products or orders.
Order Tracking
If tracking is available for your shipment, tracking details will be shared after dispatch so you can monitor your order status.
Incorrect Address Information
Customers are responsible for providing accurate shipping information.
Velnexcart is not responsible for delivery issues caused by:
- Incorrect address details
- Incorrect phone numbers
- Incomplete delivery information
If you notice an error in your shipping information, contact us immediately at thakerprateek@gmail.com.
Delayed or Lost Shipments
While we work with reliable courier partners, delays may occasionally occur due to circumstances beyond our control.
If your order is significantly delayed or appears lost, please contact our support team for assistance.
Damaged Packages
If your package arrives damaged:
- Take clear photos of the package and product.
- Contact us within 48 hours of delivery at thakerprateek@gmail.com.
We will review the issue and provide a suitable resolution.
Failed Delivery Attempts
Courier partners may attempt delivery multiple times. If delivery fails due to customer unavailability or incorrect information, additional shipping charges may apply for re-delivery.