Refund policy
At Velnexcart, we are committed to providing our customers with an excellent shopping experience. However, we understand that there may be occasions when you are not completely satisfied with your purchase. This Refund and Returns Policy explains the process for requesting a return or refund for your order.
Refund Eligibility
Refunds are available within 15 days of receiving your item(s).
To qualify for a refund:
- Items must be unused and in the same condition as received.
- Items must be returned in their original packaging.
- Proof of purchase (such as an order confirmation or receipt) is required for all refund or return requests.
Return Process
Contact Customer Support
To initiate a return, please email us at thakerprateek@gmail.com with:
- Your order details
- Reason for the return
- Photos (if applicable)
Shipping and Handling
Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.
Return Address
Return instructions and the return address will be shared by our customer support team after reviewing your request.
Damaged or Defective Items
If you receive a damaged or defective product, please contact us within 7 days of delivery.
To process your request quickly, include:
- Your order number
- A clear description of the issue
- Photos of the damaged or defective item
Once verified, we will arrange a replacement or issue a full refund.
Non-Returnable Items
The following items are not eligible for return or refund:
- Personalized or customized items
- Gift cards or vouchers
- Final sale or clearance items
Refund Processing
Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.
Approved Refunds
Approved refunds will be processed within 7–10 business days to your original payment method.
Rejected Refunds
If your return does not meet the eligibility criteria, we will notify you via email.
Late or Missing Refunds
If you have not received your refund within the expected timeframe:
- Check your bank account again.
- Contact your credit card provider or bank, as processing times may vary.
- If you still have not received your refund, contact us at thakerprateek@gmail.com.